Purchasing & Shipping
I want you to be overjoyed with your new artwork!
If you have any questions that haven’t been answered below please feel free to contact me in advance.
Please note:
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual work in not deemed a fault and such inconsistencies will not be a valid reason for return.
Please read below for the answers of our most frequently asked questions in regards to purchasing and shipping.
Ordering
How is my payment handled?
Payments are taken through Stripe or PayPal in Canadian Dollars. We do not store any of your debit/credit card details.
Can I pay by bank e-transfer?
You can choose to pay by e-transfer, however this option is only available if you are within Canada. If you select this option please email me and I will provide you with details of how to pay. Please pay immediately as the artwork in marked as sold immediately and unavailable to others.
Shipping
I have placed my order, how soon will I receive my artwork?
Original artwork will be packed and shipped within 7 business days of purchase. Shipments within Canada will be shipped via Canada Post, Purolator, or courier depending on size and weight and will normally arrive within 3-7 business days. All shipments are tracked and require a signature on delivery. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to you requirements.
Can I collect my artwork from your studio?
Yes, if you are in the Brandon area this is definitely an option! Once you have placed your order I will email you and we can work out a time to meet, either at my studio or at a convenient location. My studio is ~45 minutes from the city of Brandon, Manitoba, Canada.
Do you ship internationally?
Yes I do (to most countries)! Please note there may be a small chance that a parcel could get stuck at customs for up to 6 weeks. This is very rare and unfortunately completely out of my control. Any taxes or duties are at expense to the purchaser.
If your location is restricted at checkout, contact me with your details and the piece you would like and I can give you shipping options.
How do you ship large or high value artwork?
A large piece of artwork is big investment for you as well as for me so it is of the utmost importance to me that it is transported safely. Some couriers have limits on dimensions or what they will carry so certain paintings have individual requirements. You will be notified with shipping details with each product you are interested in. I will provide you with an estimated shipping charge. I will then contact you via email to discuss specialist shipping options before the artwork is dispatched. According to the delivery service chosen, the actual costs may be higher than the estimated cost shown.
Returns
What if the painting arrives and I don’t like it?
I aim for all information, photographs and shipping information to be as accurate as possible. Therefore all sales are final, except in the case of damage. Having said that, I don’t want you to own a painting that you are not completely happy with. Should this happen, please contact me and we can work together to make the situation right.
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. However, the image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual work is not deemed a fault and such inconsistencies will not be a valid reason for return. Communication is so important when purchasing a large painting so please don’t hesitate to reach out and contact me prior to purchasing a fine art original. I am willing to send more photos and/or create a mock-up for you so that you will have a better sense of how a particular painting will look in your space.
What if the painting arrives and it’s damaged?
All artwork is carefully packed and wrapped. If you receive a piece that has been damaged in transit, if able, make the courier aware upon arrival then contact me within 7 days. Please include photographs of the packaging as well as the painting documenting the damage occurred.